There are two main providers to get your internet and TV connection in the UAE, du and Etisalat. They provide home internet, landline and TV packages.
First find out which provider supplies this service in your apartment or villa. A residential or commercial tower is serviced by either du or Etisalat. The real estate agent should have this information. If not then ask a neighbour or the front desk in the building.
You can also call du (04 390 5555 – if you’re calling from abroad dial +971 4 390 5555) or Etisalat (assuming you’re not an Etisalat customer already dial 800 101 – if you’re calling from abroad dial +971 4 004 44101).
You will then need to visit the branch of the correct provider and file an application.
You will need your passport, residency visa and Emirates ID, a copy of these documents and a filled out application form, which can be downloaded online.
Both du and Etisalat offer a number of packages with various speeds, including 56kbps-4Mbps dial-up, ISDN, ADSL, wi-fi connection, prepaid internet, cable etc.